The Ordering Process

 

Let's work together to print the perfect stationery for your wedding or special event!

 

FIRST THINGS FIRST...

1.  DO YOU WANT TO PERSONALIZE A SEMI-CUSTOM DESIGN OR CREATE A CUSTOM DESIGN?

2.  PERSONALIZE THE PRODUCTS YOU WANT TO ORDER, ADD TO CART AND CHECKOUT.
  • Please answer the personalizing questions on the product page in as much detail as possible before you add to cart so we have the content we need to create your proofs!

    ** WATCH YOUR INBOX! **

    • We will be communicating with you through email to confirm your order, send proofs, and share tracking!
    • Please check your SPAM!  Sometimes our emails end up in SPAM folders,  so don't forget to look there too!

    3. THE PROOFING PROCESS

    • Whether you are personalizing templates or you are creating a custom design, please note the following:
      • Unlimited proof revisions are included with your order!  Meaning, we will work with you until you are 100% satisfied with your designs before printing.  
      • For Semi-Custom orders (personalizing a design on our website):  Personalizing includes changes to type (including font style and color) and changes to background color.  We use the information you provide with your order to set up your first pdf proofs, which you will see in 2-3 business days after your order is received.  Please allow 1-2 business days for each round of new proofs.
        • Note: Personalization does not include altering the layout of our designs.  If you want to make changes to a design layout, please contact us so we can talk further about your vision.  We will need to have a designer to assist us and design fees will apply. 
      • For Custom Design orders:  click here for more information.

      4. PRINTING & SHIPPING YOUR ORDER

      • After we receive approval of your proofs and your order has been paid in full, your items will be released to print. 
      • Most orders are ready for quality check and packaging within 10-15 business days.  We will send you a sneak peak photo of your order when it is scheduled to ship (or is ready for pick up!).  
      • For orders containing any of the following items, please expect a longer turn time (15-30 business days) as we have different production standards in place: assembly accessories (belly bands, pocket folders, wax seals, calligraphy, lined or color envelopes), personalized gifts or favors, wearables, cocktail or reception napkins, or banners or posters. 
      • We will notify you as your items become available and do the best we can to keep you informed of any potential delays. 
      • To save you time and money, we will wait to ship or prep your items for pick up until we receive all components in your order.  However, if you would like us to ship/prep for pick up as items are ready, please discuss this with us and we are happy to accommodate.  

      Rush services and upgraded shipping are available - please inquire by contacting us.

      We also offer many different color choices for your cards. Here is a sample of a few traditional and treading colors. Don't see the color you are envisioning? Chat with us today and we'll find the right color for you.

       

      *Sales and storewide discounts are applicable to printed products only and exclude additional services and designer fees. Discounts cannot be combined.

      View details about our Cancellations, Returns and Refunds.